Discussion topic: Virtual assistant not available when trying to cancel!
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Message posted on 05 Dec 2024 10:03 PM
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Virtual assistant not available when trying to cancel!
Virtual assistant not available when trying to cancel!!
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Message posted on 05 Dec 2024 10:04 PM
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Re: Virtual assistant not available when trying to cancel!
@Sion3 You ned to call Sky to cancel.
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 05 Dec 2024 10:05 PM
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Re: Virtual assistant not available when trying to cancel!
Thanks, Is there no way to cancel without waiting on a call. It only took one click to upgrade
Message posted on 05 Dec 2024 10:11 PM
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Re: Virtual assistant not available when trying to cancel!
@Sion3 The reply provided is correct.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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