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Discussion topic: Virtual assistant not available when trying to cancel!

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This message was authored by: Sion3

Virtual assistant not available when trying to cancel!

Virtual assistant not available when trying to cancel!! 

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This message was authored by: GD1

Re: Virtual assistant not available when trying to cancel!

Posted by a Superuser, not a Sky employee. Find out more

@Sion3  You ned to call Sky to cancel.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Sion3

Re: Virtual assistant not available when trying to cancel!

Thanks, Is there no way to cancel without waiting on a call. It only took one click to upgrade 

This message was authored by: GD1

Re: Virtual assistant not available when trying to cancel!

Posted by a Superuser, not a Sky employee. Find out more

@Sion3  The reply provided is correct.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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