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Discussion topic: VUE Cinema Codes Missing from My Sky VIP App

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This message was authored by Kaibie This message was authored by: Kaibie

VUE Cinema Codes Missing from My Sky VIP App

I have already claimed my codes for June, and used one ticket last week. I went on the app this morning to use the second code (it being the last day to use them this month), but the tile where you normally find your codes is no longer on the app.

I've tried uninstalling and reinstalling the app, but that didn't help.

I've phoned Sky and they directed me to a help article on the website with an email address about claiming tickets, but when you click on it, it says the page could not be found.

I've looked back at my emails, but the codes aren't written on the ticket confirmation emails. Where can I find my codes???


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: VUE Cinema Codes Missing from My Sky VIP App

Posted by a Superuser, not a Sky employee. Find out more

The people to contact about this are the ticketing team and they can be contacted via this email address - support @ skyticketit.com (no spaces)

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: VUE Cinema Codes Missing from My Sky VIP App

Posted by a Superuser, not a Sky employee. Find out more

The people to contact about this are the ticketing team and they can be contacted via this email address - support @ skyticketit.com (no spaces)

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Sklg This message was authored by: Sklg

Claimed Junes cinema codes. Gone to use them today for kids and I can’t access the codes.

Claimed junes sky cinema vue codes a couple weeks ago. Couldn't use them on the Saturday and gone to use them today and I can't find them on the app anywhere. I normally screenshot and this time I didn't.  Kids are asking when we're going 😬🤦🏼‍♀️ anyone know why. I've tried reinstalling app 

This message was authored by caesarome This message was authored by: caesarome

Re: Claimed Junes cinema codes. Gone to use them today for kids and I can’t access the codes.

Posted by a Superuser, not a Sky employee. Find out more

@Sklg 

I have moved your post here as another member has got the same issue so you might want to contact Sky via the email address that is in the post above yours about this.

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This message was authored by Charmaine9 This message was authored by: Charmaine9

Re: VUE Cinema Codes Missing from My Sky VIP App

Hi

I'm having the same issue.

Following the post for updates. 

This message was authored by Natalied15 This message was authored by: Natalied15

Have sky stopped the free cinema tickets?

I've been a sky VIP for years and have used the free tickets once earlier this year. Went to retrieve my codes today for a cinema trip and there is nothing showing up for the Vue at all on my app, I've tried uninstalling it and then reinstalling it a couple of times but nothing changes.

Have they stopped this perk?

This message was authored by LauraW This message was authored by: LauraW

No sky cinema free ticket code?

Is anyone else unable to find the sky cinema ticket code this month? Looked everywhere on my sky app

This message was authored by Mike8672 This message was authored by: Mike8672

Vue tickets not on mysky app

Vue tickets section not on mysky app

This message was authored by RoyEK This message was authored by: RoyEK

Re: VUE Cinema Codes Missing from My Sky VIP App

I am also having the same issue, the VUE tickets tab isnt there on my VIP

This message was authored by A-H1 This message was authored by: A-H1

Re: No sky cinema free ticket code?

We are having the same issue, no resolution yet!

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: VUE Cinema Codes Missing from My Sky VIP App

Posted by a Superuser, not a Sky employee. Find out more

@Charmaine9 @RoyEK i'd suggestion reading post 2 in this thread and using the email address @caesarome has provided.

Sky Stream and Sky Broadband customer

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This message was authored by CraigS This message was authored by: CraigS

Re: VUE Cinema Codes Missing from My Sky VIP App

I'm having the same issue, anyone had any luck yet?

This message was authored by caesarome This message was authored by: caesarome

Re: VUE Cinema Codes Missing from My Sky VIP App

Posted by a Superuser, not a Sky employee. Find out more

Have you sent the email yet @CraigS ?

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This message was authored by CraigS This message was authored by: CraigS

Re: VUE Cinema Codes Missing from My Sky VIP App

I have only in the last 20 minutes after reading through the thread.

This message was authored by SS1709 This message was authored by: SS1709

VIP cinema not listed in app this month

There is no link in the app this month for free My VUE cinema tickets. How can I get codes for today?

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