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Discussion topic: VIP or second class citizen.

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This message was authored by: Pensioner58

Message posted on ‎11 Feb 2025 02:14 PM

VIP or second class citizen.

I've been with SKY for 23 years and they call me a VIP. That's nice. So why is it they treat me like a second class citizen when it comes to renewing my contract?

By that I mean my bill is higher than a newbie.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎11 Feb 2025 02:18 PM

Re: VIP or second class citizen.

Posted by a Superuser, not a Sky employee. Find out more

@Pensioner58 

Nearly all customers are VIP. VIP status has no bearing on renewal costs. You will probably have benefitted from new customer discounts back in the day but renewals nowadays won't get near a new customer discount I'm afraid. 


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This message was authored by: SKY1992bf

Message posted on ‎11 Feb 2025 02:19 PM

Re: VIP or second class citizen.

Posted by a Superuser, not a Sky employee. Find out more

 @Pensioner58 everyone is a vip new and existing but it has never entitled customers to discounts 

 

yoy would have benefited from new customer discount 23 years ago so aren't entitled to the same as new customers 


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This message was authored by: Daniel0210

Message posted on ‎11 Feb 2025 02:21 PM

Re: VIP or second class citizen.

Posted by a Superuser, not a Sky employee. Find out more

@Pensioner58 

And if you decide to jump ship and move to another provider to take advantage of their new customer offers, remember that in 18 or 24 months when those discounts end you'll be in the same position again.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: PandJ2020

Message posted on ‎11 Feb 2025 03:02 PM

Re: VIP or second class citizen.

Posted by a Superuser, not a Sky employee. Find out more
@Pensioner58 wrote:

By that I mean my bill is higher than a newbie.

That is correct.  All telecoms providers offer 'lost leader' prices as it's harder to attract new customers than keep them.

 

It's highly unlikely you'll get a contract offer near a new customer price.

I am just another Sky customer and my views are my own even if you don't like the answers
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