VIP not showing in app

[Eric+Ostrowski]

VIP option not showing in Sky App

[Tom-W19]

Hi @Eric+Ostrowski 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Eric+Ostrowski]

The issue has still not been resolved so yes, please escalate.

Thanks

[caesarome]

Will you be able to respond to the invite this time, you will have 48 hours to do this.

[Eric+Ostrowski]

Yes, how do I respond ?

[caesarome]

@Eric+Ostrowski 

I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Eric+Ostrowski]

Hello,

WIll I get an email notificiation when someone replies or send a message via the chat bubble ?

Thanks

[Mark39 · Accepted solution]

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@Eric+Ostrowski wrote:

Hello,

WIll I get an email notificiation when someone replies or send a message via the chat bubble ?

Thanks

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No, just pop back here from time to time to look for Sky's response.

[Lisa-P1987]

Update - Spoken to @Eric+Ostrowski the issue is resolved now