Can’t set up mobile in my account

[BeckiePea]

I am trying to purchase a monthly payment iphone via sky mobile when using my sky app. I have already got a tv package and account set up. 
not let's me select the phone and deal I want but when I go to checkout via my account, it shows an error message everytime

[caesarome · Accepted solution]

@BeckiePea 

Give Sky a call as they should be able to place the order for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[aman+kuanr]

i want to pay my bill and my sky is not working beacause this page is restricted for me and my payment is overdue, and please tell me how much payment left for this package

[caesarome]

@aman+kuanr 

If you have a payment method setup on your account then you don't have to pay it manually yourself as Sky will take it automatically from you.

For the restricted message I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

We are still looking to help you @BeckiePea . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks