This discussion topic has been answered Discussion topic: VIP not on PUK
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Message posted on 06 Feb 2025 03:22 PM
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My VIP I'm Platinum, is not showing in May PUK any idea why
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Message posted on 06 Feb 2025 04:30 PM
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@AL23456 wrote:
however not in the case of VIP apparently
What do you mean by this as everybody have VIP status on their accounts, even customers who had their services activated today will have VIP on their account so what is the issue, are you saying you can't order a Puck ?
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Message posted on 06 Feb 2025 03:48 PM
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Re: VIP not on PUK
@AL23456 Your post is not easy to follow A PUK is a Mobile phone unlock code so not sure what that has to do with your Sky VIP status.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 06 Feb 2025 04:22 PM
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Re: VIP not on PUK
With sky glass you can also have PUKs for other rooms, small box also known now as Sky stream, like a fire stick but it's a small box
Message posted on 06 Feb 2025 04:23 PM
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Re: VIP not on PUK
That's a puck not a PUK. They are totally different.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 06 Feb 2025 04:23 PM
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Re: VIP not on PUK
@AL23456 wrote:
With sky glass you can also have PUKs for other rooms, small box also known now as Sky stream, like a fire stick but it's a small box
No they are called pucks a different thing
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 06 Feb 2025 04:26 PM
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Re: VIP not on PUK
Sorry yeah that's the one, puck! We have 2, both seem to be synchronised with the sky glass, continue programs, favourites etc however not in the case of VIP apparently
Message posted on 06 Feb 2025 04:30 PM
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@AL23456 wrote:
however not in the case of VIP apparently
What do you mean by this as everybody have VIP status on their accounts, even customers who had their services activated today will have VIP on their account so what is the issue, are you saying you can't order a Puck ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 06 Feb 2025 04:31 PM
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Re: VIP not on PUK
Sorry yes puck! We have 2, both seem to be synchronised with the sky glass, continue programs, favourites etc however not in the case of VIP apparently
Message posted on 06 Feb 2025 04:32 PM
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Re: VIP not on PUK
@AL23456 wrote:
however not in the case of VIP apparently
You are not explaining yourself very well so what is actually happening ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 06 Feb 2025 04:47 PM
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Re: VIP not on PUK
VIP gift, not available on pucks only in sky glass
Message posted on 06 Feb 2025 04:58 PM
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Re: VIP not on PUK
@AL23456 If you're referring to a free movie has a gift it's only available on the primary device afaik which is the tv
Message posted on 06 Feb 2025 05:08 PM
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Re: VIP not on PUK
Thank you
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