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Discussion topic: VIP not on PUK

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This message was authored by AL23456 This message was authored by: AL23456

VIP not on PUK

My VIP I'm Platinum, is not showing in May PUK any idea why


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: VIP not on PUK

Posted by a Superuser, not a Sky employee. Find out more

@AL23456 wrote:

however not in the case of VIP apparently


What do you mean by this as everybody have VIP status on their accounts, even customers who had their services activated today will have VIP on their account so what is the issue, are you saying you can't order a Puck ?

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This message was authored by GD1 This message was authored by: GD1

Re: VIP not on PUK

Posted by a Superuser, not a Sky employee. Find out more

@AL23456  Your post is not easy to follow  A PUK is a Mobile phone unlock code so not sure what that has to do with your Sky VIP status.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
AL23456
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This message was authored by AL23456 This message was authored by: AL23456

Re: VIP not on PUK

With sky glass you can also have PUKs for other rooms, small box also known now as Sky stream, like a fire stick but it's a small box 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: VIP not on PUK

Posted by a Superuser, not a Sky employee. Find out more

@AL23456 

That's a puck not a PUK. They are totally different.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: VIP not on PUK

Posted by a Superuser, not a Sky employee. Find out more

@AL23456 wrote:

With sky glass you can also have PUKs for other rooms, small box also known now as Sky stream, like a fire stick but it's a small box 

 


No they are called pucks a different thing

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
AL23456
Topic Author
This message was authored by AL23456 This message was authored by: AL23456

Re: VIP not on PUK

Sorry yeah that's the one, puck!  We have 2, both seem to be synchronised with the sky glass, continue programs, favourites etc however not in the case of VIP apparently

This message was authored by caesarome This message was authored by: caesarome Answer

Re: VIP not on PUK

Posted by a Superuser, not a Sky employee. Find out more

@AL23456 wrote:

however not in the case of VIP apparently


What do you mean by this as everybody have VIP status on their accounts, even customers who had their services activated today will have VIP on their account so what is the issue, are you saying you can't order a Puck ?

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If someone has helped you then please click on the LIKES button in their post.
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AL23456
Topic Author
This message was authored by AL23456 This message was authored by: AL23456

Re: VIP not on PUK

Sorry yes puck!  We have 2, both seem to be synchronised with the sky glass, continue programs, favourites etc however not in the case of VIP apparently

This message was authored by caesarome This message was authored by: caesarome

Re: VIP not on PUK

Posted by a Superuser, not a Sky employee. Find out more

@AL23456 wrote:

however not in the case of VIP apparently


You are not explaining yourself very well so what is actually happening ?

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AL23456
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This message was authored by AL23456 This message was authored by: AL23456

Re: VIP not on PUK

VIP gift, not available on pucks only in sky glass 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: VIP not on PUK

Posted by a Superuser, not a Sky employee. Find out more

@AL23456  If you're referring to a free movie has a gift it's only available on the primary device afaik which is the tv


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AL23456
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This message was authored by AL23456 This message was authored by: AL23456

Re: VIP not on PUK

Thank you

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