VIP Athletic

[Me134]

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@hicksmat1 wrote:

This inbox is not actively monitored. Emails sent to this inbox will not receive a response. To best assist you, please Contact Us at nytimes.com/contactus.

Cancellations cannot be processed over email. You can manage your subscription at any time at TheAthletic.com/settings. Review Cancel Your Subscription (help.nytimes.com/360003499613-Cancel-Your-Subscription) in the Help Center for more information.

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Are you referring to the support email address I linked?

[hicksmat1]

Aye yes sorry. It's not manned. 

I find it hard to believe sky supplied a VIP reward code and then didn't make provision for how to cancel it at the end of the 12 months. While I appreciate the athletic only Sky, Sky provided the reward and therefore should be presenting a solution. 

[MarkGoldsmith]

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@hicksmat1 wrote:

Aye yes sorry. It's not manned. 

I find it hard to believe sky supplied a VIP reward code and then didn't make provision for how to cancel it at the end of the 12 months. While I appreciate the athletic only Sky, Sky provided the reward and therefore should be presenting a solution. 

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Sky can't present a solution as they aren't the owners of The Athletic, they provided a voucher code for a free subscription, when you sign up to the subscription, your contract and service is with the New York Times.

Also as per the instructions on https://help.nytimes.com/360003499613-Cancel-Your-Subscription, if you click on Cancel Subscription button on that page, it will take you to another page and allow you to open a live chat with their customer services.

[hicksmat1]

Mark, I get you are a sky superfan and a wanna be sky employee but honestly this is a sky issue to resolve - they need to issue guidance. I won't be the only person who took up this offer and therefore I won't be the only person with this exact issue. Sky need to get on the case and issue instructions. Getting in touch with an American company is going to be a ballache for potentially many thousands of sky vip customers. 

[Me134]

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@hicksmat1 wrote:

Mark, I get you are a sky superfan and a wanna be sky employee but honestly this is a sky issue to resolve - they need to issue guidance. I won't be the only person who took up this offer and therefore I won't be the only person with this exact issue. Sky need to get on the case and issue instructions. Getting in touch with an American company is going to be a ballache for potentially many thousands of sky vip customers. 

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Odd beyond belief that they have a support email address that is in actuality a no-reply email address.

Also, don't be a child when people are giving you correct advice.

[hicksmat1]

its not the cortrect advice though.

this is s sky promotion, so they share some responsibility.

are you wearing your sky superfan baseball cap or something?