Urgent Refund Request – Duplicate Sky Mobile Payment

[Subnampreet]

I am contacting you regarding a payment that was taken from my bank account today for my Sky Mobile bill. I had already paid my bill in advance before the bill payment date. However, the payment was taken again today by Direct Debit. My Sky account is now showing that this extra payment will be used towards my next bill. I do not want the extra payment to remain as credit on my account. I need this money back, so I would like to request a refund of the duplicate payment to my bank account as soon as possible. Please could you confirm that the refund has been requested and let me know when I can expect the money to reach my bank account? Thank you for your help. Kind regards, Subnampreet Singh

[Daniel0210 · Accepted solution]

@Subnampreet 
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

You only ever need to make a manual payment if your services have been restricted. Other manual payments are unnecessary as the T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up. Simply DON’T make any manual payments unless requested to by Sky.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account.

Alternatively, once your extra payment is showing as a credit, we can get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

(No refund request is classed as urgent).