Why does Sky not have any senior managers that are accountable for resolving customer complaints.
I have sent in 3 complaints regarding issues we have been experiencing including money owed that has yet to be refunded, despite being told 3 times it has been manually actioned.
One adviser has managed to disconnect all of our related products, mobile and insurance so now we have to call up to roll data which takes about 20-25 minutes each time. No-one seems to know how to resolve the issue which is clearly a technical glitch within the account/app.
It is so frustrating as we have now spent over 20 hours calling sky to resolve and try and get our money back. It has been escalated 5 times but managers can't call for 3 days every time. Then it just doesnt happen anyway, no calls are received so you end up phoning up again and spending another hour of your life trying to get someone to understand what the frustration is.
We have had our Sky Glass order cancelled because the CCA wasn't signed, we reorder and don't receive the CCA so we end up calling about that and told it has been signed when we know it hasn't. We are then refused a copy of our signed CCA that forms our legal agreement with Sky? We just want someone to care and take ownership for the issues we are experiencing but that seems the most impossible task.
