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Discussion topic: Unnecessarily charged

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Aarav
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Unnecessarily charged

‎28 Dec 2024 05:41 PM

Why did they charge me this month. I have already given notice

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Daniel0210
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Re: Unnecessarily charged

‎28 Dec 2024 05:43 PM

Posted by a Superuser, not a Sky employee. Find out more

@Aarav 

Billsare generated 14 days before a payment date. As you have to give 14 days notice to leave Broadband billing continues in the notice period. Any overpayment is then reimbursed. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
❄️Merry Christmas and a Happy New Year❄️

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Unnecessarily charged

‎28 Dec 2024 05:43 PM

Posted by a Superuser, not a Sky employee. Find out more

@Aarav 

Billsare generated 14 days before a payment date. As you have to give 14 days notice to leave Broadband billing continues in the notice period. Any overpayment is then reimbursed. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
❄️Merry Christmas and a Happy New Year❄️
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PandJ2020
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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Unnecessarily charged

‎28 Dec 2024 05:52 PM

Posted by a Superuser, not a Sky employee. Find out more
@Aarav wrote:

Why did they charge me this month. I have already given notice

Timing is critical.  But as we're other customers here we cannot see your account...

I am just another Sky customer and my views are my own
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