Unlink Old Sky ID

[JasonK65]

Hi, please can anyone advise on the following issue. There is a message in my account details section, relating to Sky ID, telling me that I should unlink an old ID in order to benefit from the full range of current Sky services ...etc. When I click on the link provided, it retruns an error message; "Oooops, somehting went wrong". Is there an alternative way to navigate to relevant menu options in order to "clean" any defunct account relationships?

BR, Jason🙂

[caesarome]

If you login to your old account here:

https://www.sky.com/myaccount/my-details

Remove the email address from it, you will need to provide another but it doesn't matter what you use. Then log back out and the email address will then be unlinked aloowing you to use it with a new ID.

[a10ddf]

Hi

I have the same problem as Jason but do not know the login details for the old account. How to proceed?

Thanks

David

[caesarome]

@a10ddf 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[a10ddf]

Thanks Caesarome 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @a10ddf.

[Addie15]

Update-We are closing this session after not receiving further response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.

[Dakekal]

I am having same problem giving a link to click to unattach the old account it comes with that message 

[caesarome]

@Dakekal 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Dakekal  an invite to chat.

[steveps4]

I am getting the same message and can't unlink my old account.

[caesarome]

@steveps4 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[James_uk]

Hi there,

I have the exact same issue I cannot unlink an old account and when I try to I get an error message. Could you escalate my issue too please? And get someone to contact me?

[caesarome]

I have escalated your post @James_uk .