20 Mar 2023 11:05 AM
Hi, please can anyone advise on the following issue. There is a message in my account details section, relating to Sky ID, telling me that I should unlink an old ID in order to benefit from the full range of current Sky services ...etc. When I click on the link provided, it retruns an error message; "Oooops, somehting went wrong". Is there an alternative way to navigate to relevant menu options in order to "clean" any defunct account relationships?
BR, Jason🙂
20 Mar 2023 11:10 AM
Posted by a Superuser, not a Sky employee. Find out moreIf you login to your old account here:
https://www.sky.com/myaccount/my-details
Remove the email address from it, you will need to provide another but it doesn't matter what you use. Then log back out and the email address will then be unlinked aloowing you to use it with a new ID.
06 Aug 2023 05:31 PM
Hi
I have the same problem as Jason but do not know the login details for the old account. How to proceed?
Thanks
David
06 Aug 2023 07:16 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
06 Aug 2023 07:25 PM
Thanks Caesarome
07 Aug 2023 08:26 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @a10ddf.
09 Aug 2023 02:54 PM
Posted by a Sky employeeUpdate-We are closing this session after not receiving further response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.
17 Oct 2023 04:56 PM
I am having same problem giving a link to click to unattach the old account it comes with that message
17 Oct 2023 05:44 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
18 Oct 2023 09:15 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Dakekal an invite to chat.
15 Nov 2023 02:12 PM
I am getting the same message and can't unlink my old account.
15 Nov 2023 03:59 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
15 Nov 2023 04:10 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to chat.
25 Nov 2023 12:54 PM
Hi there,
I have the exact same issue I cannot unlink an old account and when I try to I get an error message. Could you escalate my issue too please? And get someone to contact me?
25 Nov 2023 01:00 PM
Posted by a Superuser, not a Sky employee. Find out moreI have escalated your post @James_uk .
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