Unhappy with sky

[shaukat57]

I have been with sky for over a year and started having problems as i am a pensioner. asked sky for help and got a call in which the person i spoke to was not helpful at all. she also was rude. she said keep paying till september as your contract finishes in september and see at that time what offer you will get. anyone can advice what can i do?

[MightyQuinn]

Hi @shaukat57   What problems are you having? Are you referring to technical or financial problems?

[shaukat57]

financial

[MightyQuinn]

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@shaukat57 wrote:

financial

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Hi @shaukat57   Sorry, we can only try to help you with technical problems here. Only Sky can help you with financial problems. With a bit of luck somebody will be along soon to move you to the correct community.

https://www.sky.com/help/articles/billing-and-debt-management

[Mark39 · Accepted solution]

@shaukat57 there's no excuse for rudeness, of course, but I'm afraid the adviser was correct. You signed up to a fixed minimum term in exchange for a discounted price. Once your 'contract' ends in September you'll be able to seek a further discounted term or cancel.

[shaukat57]

The problem is i sent them an email which they say they're there to help people so what help did they give apart from rudness. they could renewd the contract if they wanted to help. 

[shaukat57]

can't wait till september when i finish my contract. i can cancel everything with sky and try not to come back.