Unfair billing.

[Dave1237]

Un fair billing.

I returned sky equipment two weeks ago and have now been hit with a charge, the sky agent I spoke to was unable to access the information required to remedy the problem and couldn't check to see if it has arrived, the payment has been added to my direct debit and is obviously more than I have agreed with sky, it looks as though the lack of an ability to discuss with a sky agent is deliberate, if someone takes a payment without it being agreed, it's theft.

[SKY1992bf]

@Dave1237 Have you retain proof of postage as we can get you some help on here

[caesarome]

@Dave1237 

It should show on your account here if it has arrived:

https://www.sky.com/ordertracking

[Dave1237]

Yes I have proof of postage on 29/5 /2026

[Daniel0210]

@Dave1237 
To see if they can help you I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Dave1237]

Many thanks,

                            I'll look for a response.

[Brill+Gill]

Thanks for escalating this @Daniel0210. We’ve sent @Dave1237 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Dave1237]

The extra charge has now been taken without my consent from my bank account, I've stated that I have proof of payment on 29/5/2026, but it's radio silence again, not a professional company.

[Me134]

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@Dave1237 wrote:

The extra charge has now been taken without my consent from my bank account, I've stated that I have proof of payment on 29/5/2026, but it's radio silence again, not a professional company.

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Did you not respond to the chat invite? There should be a colourful bubble in the bottom left of your screen. As the billing is automated it was always going to be taken at a certain date unless resolved beforehand.

[SKY1992bf]

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@Dave1237 wrote:

The extra charge has now been taken without my consent from my bank account, I've stated that I have proof of payment on 29/5/2026, but it's radio silence again, not a professional company.

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@Dave1237  The payment was probably already in progress before you posted yesterday and wouldn't have been able to reverse it 

if you are engaging with the community messaging team via the chat invite sent to you yesterday explain this to them and they will be able to initiate a refund,

if you have already engaged with the chat and it's since been closed post back and we can re escalate it

[Dave1237]

No, I haven't had it resolved, I have stated that I have proof of postage, the simple solution is for me to send proof of postage by email, but no email address or request has been received, it's not rocket science, the money has been taken without consent from my account and it should be quickly returned.

[GD1]

@Dave1237  Your post was escalated to the Community Messaging Team 3 days ago did you not engage with them?  If not then nothing will be resolved unless you speak to Sky.

[SKY1992bf]

@Dave1237  Did you not engage with the sky team who sent you an invitation to a private chat on the forum the other day?

as that is the way to get this sorted

if the chat has since closed would you like to re escalate it for further assistance 

[Dave1237]

Yes, I've sent my account number, postal address, Name of account holder, and mother's maiden name.

still no offer to repay, it's like they look for an excuse not to refund anything. Maybe Virgin is the answer.

[Daniel0210]

@Dave1237 

If the chat bubble is still active you need to persist with that. If it has expired you will need to call Sky or ask us to re-escalate it the the Community Messaging Team. 

If you have the proof of posting it should be fairly straightforward for the team to arrange a reimbursement in 3-5 working days. If there's a technical issue with your account that might need intervention by a back office team. The taking of non return fees is certainly not theft and Sky don't need 'consent' to take payments for what they believe you owe.