Discussion topic: Unexpected texts
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 14 Nov 2025 04:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Unexpected texts
I keep having texts saying you're investigating a case but I haven't reported anything so why am I having these ? The text says
"We're sorry it's taking longer than expected to investigate your case. We'll contact you once we have an update."
I haven't put any complaints in so what on earth is going on !?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 14 Nov 2025 04:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Unexpected texts
@Camwen1405 Have a look at your account, and in your My Messages section!
Message posted on 14 Nov 2025 04:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Unexpected texts
There's nothing there only about changing my direct debit details
Message posted on 14 Nov 2025 05:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Unexpected texts
It appears to have been sent to you in error, perhaps someone has put in a complaint but has made an error in entering their mobile number hence you getting this.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 17 Nov 2025 01:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Unexpected texts
Please stop texting me
Message posted on 17 Nov 2025 01:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Unexpected texts
We aren't.
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 17 Nov 2025 01:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Unexpected texts
@Peter028 You need to take it up with sky, good luck getting that stopped! Dial 150 sky landline/mobile!
Message posted on 17 Nov 2025 01:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Unexpected texts
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page