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Discussion topic: Unexpected texts

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This message was authored by: Camwen1405

Unexpected texts

I keep having texts saying you're investigating a case but I haven't reported anything so why am I having these ? The text says 

 

"We're sorry it's taking longer than expected to investigate your case. We'll contact you once we have an update." 

 

I haven't put any complaints in so what on earth is going on !?

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This message was authored by: JimM1

Re: Unexpected texts

@Camwen1405 Have a look at your account, and in your My Messages section!

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This message was authored by: Camwen1405

Re: Unexpected texts

There's nothing there only about changing my direct debit details 

This message was authored by: caesarome

Re: Unexpected texts

Posted by a Superuser, not a Sky employee. Find out more

It appears to have been sent to you in error, perhaps someone has put in a complaint but has made an error in entering their mobile number hence you getting this.

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This message was authored by: Peter028

Re: Unexpected texts

Please stop texting me

This message was authored by: Daniel0210

Re: Unexpected texts

Posted by a Superuser, not a Sky employee. Find out more

@Peter028 

We aren't. 

You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: JimM1

Re: Unexpected texts

@Peter028 You need to take it up with sky, good luck getting that stopped! Dial 150 sky landline/mobile!

This message was authored by: MightyQuinn

Re: Unexpected texts

Posted by a Superuser, not a Sky employee. Find out more

@Peter028 wrote:

Please stop texting me


Hi @Peter028   I have never texted you! Please see Welcome below for information about this community.

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