Unable to view bills

[Natashamats]

Says no access when trying to open my bills or account information. Anyone know what to do it's been like that since I first got sky a month ago and everything is paid + first bill

[caesarome]

@Natashamats 

What does the error message actually say, does it say it is restricted ?

[Natashamats]

The error says "this page is restricted"

[Natashamats]

@caesarome it says the page is restricted 

[caesarome]

@Natashamats 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Natashamats.

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[hmwt]

Hi, I have the same problem where when I try to view my bill in the Sky app it just says "this page is restricted" with a warning triangle and I can't get anywhere from there. Please can you help with the chat function?

[hmwt]

@caesarome

Hi, I have the same problem where when I try to view my bill in the Sky app it just says "this page is restricted" with a warning triangle and I can't get anywhere from there. Please can you help with the chat function?

[caesarome]

The chat team can't help with this we have been informed now so you will need to call Sky and ask to speak to the ID team who should be able to help you.

[hmwt]

@caesarome That's disappointing! Calling always takes ages with getting through the options system etc. I wonder why the messaging service isn't available in my case?

[caesarome]

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@hmwt wrote:

I wonder why the messaging service isn't available in my case?

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It isn't just in your case but in anyone's case who has these issues as it is something to do with your Sky ID and apparently the messaging team can't help with this.