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Discussion topic: Unable to unlink old account on Sky ID

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This message was authored by adrianedwards3 This message was authored by: adrianedwards3

Unable to unlink old account on Sky ID

Message that old account linked:

adrianedwards3_0-1708182890005.png

When try to unlink get this message:

adrianedwards3_1-1708182956557.png

Plus, we have moved to Suffolk and still get London News?


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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Unable to unlink old account on Sky ID

Posted by a Sky employee

Thanks for escalating this. We’ve sent @adrianedwards3 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert

View this Answer within the discussion

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This message was authored by caesarome This message was authored by: caesarome

Re: Unable to unlink old account on Sky ID

Posted by a Superuser, not a Sky employee. Find out more

@adrianedwards3 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Unable to unlink old account on Sky ID

Posted by a Sky employee

Thanks for escalating this. We’ve sent @adrianedwards3 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by jordzynwa This message was authored by: jordzynwa

Re: Unable to unlink old account on Sky ID

Hi there - I'm also running into the same issue as the OP.

 

Please can this be escalated to a member of the team also?

 

Thanks

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to unlink old account on Sky ID

Posted by a Superuser, not a Sky employee. Find out more

@jordzynwa 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Unable to unlink old account on Sky ID

Posted by a Sky employee

Thanks for escalating this. We’ve sent @jordzynwa  an invite to chat.

This message was authored by BDew90 This message was authored by: BDew90

Re: Unable to unlink old account on Sky ID

Hi, I'm having the same problem could I please get some assistance? 

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to unlink old account on Sky ID

Posted by a Superuser, not a Sky employee. Find out more

@BDew90 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Unable to unlink old account on Sky ID

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @BDew90.

This message was authored by ssoanes This message was authored by: ssoanes

Re: Unable to unlink old account on Sky ID

I am having the same problem and also I am unable to update my home address 

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to unlink old account on Sky ID

Posted by a Superuser, not a Sky employee. Find out more

@ssoanes 

What same problem are you having ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by ssoanes This message was authored by: ssoanes

Re: Unable to unlink old account on Sky ID

I am unable to unlink old account on Sky ID and this seems to be preventing me from updating my address details, but i dont know as i cannot progress beyond that point.  

 

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to unlink old account on Sky ID

Posted by a Superuser, not a Sky employee. Find out more

@ssoanes 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by GL87 This message was authored by: GL87

Re: Unable to unlink old account on Sky ID

I am having the same issue

This message was authored by wildgoose1993 This message was authored by: wildgoose1993

Re: Unable to unlink old account on Sky ID

Has anyone here managed to get this fixed?

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