Unable to track my order

[Philsummers]

Joined sky today 08/02/25 unable to access tracking, order or account details via app or online. This is due to trying to place an old order back in 2023 which I'm told don't go through as it was a ghost order. But this is now preventing me access. I have called sky everyday for the last 2 weeks to resolve this internal issue but no further forward. NOT the best impression of SKY so far! 

[GD1]

@Philsummers  Have you tried placing an order with a different email addrerss and neew Sky ID?

[Philsummers]

The problem is there is a ghost order from 2 years ago blocking my address, thinking that I already have fibre, in turn this is preventing me from getting everything installed due to not being able to have 2 fibre connections to the property. Even though it's none existent. If that makes sense.