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Discussion topic: Unable to track my order

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This message was authored by: Philsummers

Message posted on ‎08 Feb 2025 08:27 PM

Unable to track my order

Joined sky today 08/02/25 unable to access tracking, order or account details via app or online. This is due to trying to place an old order back in 2023 which I'm told don't go through as it was a ghost order. But this is now preventing me access. I have called sky everyday for the last 2 weeks to resolve this internal issue but no further forward. NOT the best impression of SKY so far! 

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This message was authored by: GD1

Message posted on ‎08 Feb 2025 09:03 PM

Re: Unable to track my order

Posted by a Superuser, not a Sky employee. Find out more

@Philsummers  Have you tried placing an order with a different email addrerss and neew Sky ID?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Philsummers

Message posted on ‎09 Feb 2025 10:14 AM

Re: Unable to track my order

The problem is there is a ghost order from 2 years ago blocking my address, thinking that I already have fibre, in turn this is preventing me from getting everything installed due to not being able to have 2 fibre connections to the property. Even though it's none existent. If that makes sense.

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