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Discussion topic: Unable to see my mobile bills in my account

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This message was authored by SUPERCOL This message was authored by: SUPERCOL

Unable to see my mobile bills in my account

My mobile bills are not showing in my Sky account? When you send me a bill notification via text there's a link to View Bill, but when I click the link it shows my Sky TV bills but no mobile bills. If you go through the tedious online help it comes up with links to your mobile bill but non of them show the mobile bills only TV. 
Anyone got any ideas 🤷‍♂️

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This message was authored by caesarome This message was authored by: caesarome

Re: Unable to see my mobile bills in my account

Posted by a Superuser, not a Sky employee. Find out more

If your mobile bill isn't showing then have you linked your account to your Sky ID as per this:

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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SUPERCOL
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This message was authored by SUPERCOL This message was authored by: SUPERCOL

Re: Unable to see my mobile bills in my account

This may well be the answer but......

IMG_3668.png

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to see my mobile bills in my account

Posted by a Superuser, not a Sky employee. Find out more

I take it you are seeing that error when you try to link it ?

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SUPERCOL
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This message was authored by SUPERCOL This message was authored by: SUPERCOL

Re: Unable to see my mobile bills in my account

Yep, Click link then fill out the account details and last few digits of account number then submit. Tried it a few times but will have another go tomorrow 🤷‍♂️

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to see my mobile bills in my account

Posted by a Superuser, not a Sky employee. Find out more

We can get you some help tomorrow from Sky's messaging team if you want, that help will be a (not live) chat via this website so do you want Sky to contact you about this ?

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