Unable to link Sky ID to account - Credit Card payment

[Deaus]

Hi,

I recently signed up to Sky Broadband and I've been trying to create and link a Sky ID to my account.  Unfortunately it asks for either an account number or a the last 6 digits of my bank account.  I have not yet received any information that includes an account number, and I signed up using a credit card, not my bank account.

I've tried using the last 6 digits of the CC, but this hasn’t worked.

Any help would be appreciated,

Thanks

[caesarome]

If you are new to Sky then you have to create a main primary Sky ID as per this:

https://www.sky.com/help/articles/sky-id-create-which-sky-id

So is this what you are try to do ?

[Deaus]

I've created the account however I can't link it.  I end up on the page which says:

Please link your Sky iD to your Sky account to access Account Management

---

Where you are presented with 2 options:

1. 12 digit Sky account number
2. Last 6 digits of the bank account number you use to pay the Sky bill

I haven't received a Sky account number and I've setup my billing using a recuring credit card.  So the issue is I'm unable to link my account.

Thanks

[caesarome]

You you access your billing here as it will show you your account number:

https://www.sky.com/myaccount/bill/

[Deaus]

Hey thanks for the quick replies.

When I try to go to the billing page it just takes me to the link my sky id page which I mentioned in the previous post, which I can't link because sky has not sent me the account number.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Deaus.

[Greenfingers001 · Accepted solution]

Update:

Spoke with @Deaus and resolved issue, thanks again for the escalation have a great evening 🙂

[SKT]

@Greenfingers001  And @Deaus hi

i have same issue to link sky Id. Can you suggest what to do link please 

thanks

[caesarome]

@SKT 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @SKT an invite to chat.

[Tracey49]

Where you are presented with 2 options:

12 digit Sky account number
Last 6 digits of the bank account number you use to pay the Sky bill
I haven't received a Sky account number and I've setup my billing using a recuring credit card. So the issue is I'm unable to link my account

[Tracey49]

I joined Sky TV and am unable to login to see Account Management. 

I've tried linking the account to my email, but it won't recognise it. 

I don't have account number and I used a credit card, entering postcode and credit card digits, it comes back as not recognised.