Unable to change my sky ID email address

[caesarome]

I have just noticed you have said this is your Dads account and not yours.so I'm not sure if the messaging team on here can help because as far as I know they can only help someone if they are the account holder.

[BuddieBoy33]

I have same issue - please help

[caesarome]

@BuddieBoy33 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @BuddieBoy33.

[ChelleWTBB]

I have this same issue - I need to change my email but I get an error msg it's so frustrating