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This discussion topic has been answered Discussion topic: Two different account numbers not under the same id

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This message was authored by: Ella293

Two different account numbers not under the same id

My broadband and Sky Q have two different account numbers and Sky ID So when I log into my account I can only see my broadband. I can't see my sky Q at all I just know i'm getting emails regarding my bill. I want to combine them so I can see both of my packages on the same account however I am aware you can't change the account number I just want to merge them so they are under the same sky id.


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This message was authored by: SKY1992bf Answer

Re: Two different account numbers not under the same id

Posted by a Superuser, not a Sky employee. Find out more

@Ella293  You could call sky and ask to speak to the sky id team and see if they can do anything but afaik the chances are remote 


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: SKY1992bf Answer

Re: Two different account numbers not under the same id

Posted by a Superuser, not a Sky employee. Find out more

@Ella293  You could call sky and ask to speak to the sky id team and see if they can do anything but afaik the chances are remote 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

Did this answer not help you?

Reply
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