Tv bill

[Lisamarie4]

Hi u have took my tv bill twice 

[caesarome]

@Lisamarie4 

We are customers here who help each other so you are not talking to Sky.

Have you made a manual payment when there was no need to ?

If you have then as you have a direct debit or card payment set up you should never need to make a manual payment as you have done. What should happen is a credit should appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account.

You can also have this credit refunded if you want as we can alert Skys' messaging team to your post so let us know if you see a credit and if you would like this done.