Trying to get some answers

[Anonymous]

Hi....so I was looking at sky stream this morning and got a quote online for sky stream and movies and sky max broadband for £70...with £40 initial set up fee 

As im trying to reduce my currentbill of £86 month ....wasn't sure I'd added everything I needed or  had done it correctly so rang sky to double check ....after 4 different people and 40min on phone I was quoted £96 a month 

What am I doing wrong and has anyone tried do do this with same result ?

Also if trying to reduce my bill why do they insist on trying  to sell me more packages ie sky sport 🤔

Thanks in advance 

[Mark39]

Are you new to Sky, or an existing Sky customer? The quote from the Sky website will most likely be for a new customer.

[TimmyBGood]

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@Anonymous wrote:

Also if trying to reduce my bill why do they insist on trying  to sell me more packages ie sky sport

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Because that's what they are incentivised to do.

You can always start the conversation by stating very clearly you aren't interested in any additions.

[Steve19841]

I have an over due bill which I have phoned them up on numerous occasions and they said that they can't help I have autism and mental health problems and struggling with money some months I can't even feed myself because of bills what can I do as it's not doing my health any good 

[Mark39]

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@Steve19841 wrote:

I have an over due bill which I have phoned them up on numerous occasions and they said that they can't help I have autism and mental health problems and struggling with money some months I can't even feed myself because of bills what can I do as it's not doing my health any good 

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Sky isn't like a utility company which is required to provide support for financial difficulties Their policy is outlined here: https://www.sky.com/help/articles/support-with-financial-difficulty

[Daniel0210]

@Steve19841 

Also see

https://www.sky.com/help/articles/cost-of-living-support

If you have Stream or Glass also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass