Trying to get refund

[Nick723]

Hi,

I left Sky after only three days of Sky Stream, just can't get on with it. Anyway Sky took a full month am Im in credit by £23.48 but it is proving impossible to get a refund.

Agents have told me their system won't let them refund and it will be sent to the back office to do and will take 72 hours. I have heard this story three times now.

What do I need to do to get my refund please?

Thanks

[Daniel0210]

@Nick723 

As you've been told three times it has been passed to a back office team to resolve I don't think the action we'd normally take here would speed up that process.