To re issue expired cheque

[Greenfingers001]

Thanks for escalating this. We’ve sent @Barry115 an invite to chat.

[caesarome]

@Barry115 

You have now been sent the chat invite so you should see it at the bottom of this page so to start you need to type into it.

[Barry115]

I was chatting with sky Ireland about acheque they were to reissue.  To date I am none the 2iser as to what is happening.  I just need confirmation  as to what's happening 

[Mark39]

As customers here, same as you, we don't know either, I'm afraid. You would need to speak directly to Sky again.

[Barry115]

Thank you for you're reply. The last time someone on this forum put me in touch with sky. I don't know how to contact them directly? 

[Daniel0210]

@Barry115 

The issuing of a cheque (no doubt because your original payment method had been closed) is done by a back office team. 

[Barry115]

I appreciate that you are not a sky employee and thank you for your time. I don't know how to get in touch with sky, this is the way I did it the last time and someone was able to connect me to a sky employee on live chat.

[Barry115]

As I understand, a superuser has to escalate my query to a staff member?