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Discussion topic: This month and last i was chard £68 but normal payment is meant to be £30 and i dont know why i have

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This message was authored by Sinthamani This message was authored by: Sinthamani

This month and last i was chard £68 but normal payment is meant to be £30 and i dont know why i have

This month and last i was charged £68 but normal payment is around £30 and I would like to know why

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This message was authored by GD1 This message was authored by: GD1

Re: This month and last i was chard £68 but normal payment is meant to be £30 and i dont know why i

Posted by a Superuser, not a Sky employee. Find out more

@Sinthamani  Did you recently sign up to a new deal?  Or have your discounts now ended?

 

What do you your previous bills show?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: This month and last i was chard £68 but normal payment is meant to be £30 and i dont know why i

Posted by a Superuser, not a Sky employee. Find out more

@Sinthamani 

If you've been a customer for a while it could be a discounted deal has recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ.

If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount but if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

This might also help to explain
https://www.sky.com/help/articles/been-overcharged


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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