25 Sep 2023 09:23 AM
This month and last i was charged £68 but normal payment is around £30 and I would like to know why
25 Sep 2023 09:31 AM - last edited: 25 Sep 2023 09:31 AM
Posted by a Superuser, not a Sky employee. Find out more@Sinthamani Did you recently sign up to a new deal? Or have your discounts now ended?
What do you your previous bills show?
25 Sep 2023 10:07 AM
Posted by a Superuser, not a Sky employee. Find out moreIf you've been a customer for a while it could be a discounted deal has recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ.
If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount but if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available.
You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
This might also help to explain
https://www.sky.com/help/articles/been-overcharged
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