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Discussion topic: Contract price different to monthly bill

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This message was authored by Mariap This message was authored by: Mariap

Contract price different to monthly bill

After being on the phone for almost an hour & a half to sort out a new contract, not only have I been charged 3 extra £10 charges (which were not agreed) my bill is still different to the contract by £16 a month. 
I was days away from cancelling  my contract after 6 years & now I'm back to square 1. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Contract price different to monthly bill

Posted by a Superuser, not a Sky employee. Find out more

@Mariap 

Have you checked future bills? Do they reflect the amount you were expecting to be paying?

Admin charges are usually added to discounted deals (new or on renewal), and it’s normally £10 per discount. Again, check your future bills and see if the charges have been credited back. Otherwise, if you negotiated the deal on the phone and these admin charge(s) weren’t mentioned contact Sky again. They should be able to listen back on your original call and if they weren’t mentioned they will hopefully cancel them.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Mariap
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This message was authored by Mariap This message was authored by: Mariap

Re: Contract price different to monthly bill

I've checked future bills & they are higher than the contract prices & no refund of the 3 x admin charges . 
thanks for your help. Looks like another long phone call to sky 

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