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Discussion topic: The bill money was not withdrawn from my card, and I put enough money and you did not take it, and y

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This message was authored by Asawer This message was authored by: Asawer

The bill money was not withdrawn from my card, and I put enough money and you did not take it, and y

The bill money was not withdrawn from my card, and I put enough money and you did not take it, and you told me today that you were not able to take the money.

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: The bill money was not withdrawn from my card, and I put enough money and you did not take it, a

Posted by a Superuser, not a Sky employee. Find out more

@Asawer This is a forum of other Sky customers, so no one here will be able to tell you why a payment wasn't taken.

 

Did you change your payment card with Sky at any point? If so could it be that Sky have attempted the payment from a different card.

 

To get an accurate answer you will be best to call Sky.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

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Asawer
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This message was authored by Asawer This message was authored by: Asawer

Re: The bill money was not withdrawn from my card, and I put enough money and you did not take it, a

It is the same card, but today I changed it and paid the previous bill. Please confirm that the amount of £50 has been received.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: The bill money was not withdrawn from my card, and I put enough money and you did not take it, a

Posted by a Superuser, not a Sky employee. Find out more

@Asawer 

As stated in the reply from  @MarkGoldsmith we are customers like you. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by daveNOS This message was authored by: daveNOS

Re: The bill money was not withdrawn from my card, and I put enough money and you did not take it, a

Posted by a Superuser, not a Sky employee. Find out more

@Asawer As previously mentioned you are not talking to Sky here, no one can confirm any payment has been recieved or not.

You need to call Sky to confirm if your payment has been made.

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