They are using unclear Terms & conditions, They are also using bad and questionable practices, As i said I spoke to a customer support agent who forgot to hit the privacy switch and went away for nearly 15 mins to sort out my issues of this missing voucher and to Get it resolved, only to sit and hear him as clear as day having a full blown conversation and giggle with other collegues for him to inform me 15 mins later, if it goes silent he's still there and to keep holding on the call as he's sorting it, nearly 10mins later he returned and informed me he spoke to said person and they told him they will get it done, and emailed and check my emails, which was a complete lie he did no such thing i heard every word his said, and again the second person 2 days later openly admitted that Sky don't make it clear nor does it state that you actually don't get the voucher in the link even though its a email with said link to claim your voucher and you actually need to wait a additional 30-45 days, she was aware it's misleading (her own words ) said shes telling me this information because she likes to be open and upfront and doesn't mislead customers.
So i won't be paying a thing, 2 calls with 2 totally different stories, one exposing Skys misleading and False promotions, and acknowledged they don't add the vouchers in the claim your reward email, and another customer support agent forgetting to mute call whilst contacting and speaking to whoever to get my voucher sent as it wasn't correctly added to email.. yet he didn't and did absolutely nothing didn't even mention my name or any talk of missing voucher because of a Small error in switching the call to privacy... The self expose is actually hilarious! Blatantly lying.
And to top it off The email sent to claim reward and not getting it was a error that would he resolved asap, Funny my Referral also got the same dead link, so whos paid to send these claim your reward emails out and don't actually attach anything, seen enough comments from others that shows its a shady practice
So yeah i have more then enough to not only challenge there practices, Proof that they are blatantly lying to customers..
They won't be getting Nothing of me, nor will they be doing anything about it cos im taking this further and I want them to cut the mediocre subscription services barely works properly anyways.
Btw is customer support only based in 1 office somewhere in South Asia?
And does chat support actually have the functionality to connect you to a live agent, Ive never seen anything so pointless in my life it sends you round in circles.
