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Discussion topic: Termination fees

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This message was authored by: Mickey67

Termination fees

Sky let me down "BIG TIME" and so I recently jumped ship and signed up for EE.  EE are paying my termination fee of £133.44 BUT! They require an invoice from Sky which I have BUT! It does not have my full home address on which is an EE requisite.  Obtaining this small item is like pulling teeth.  After numerous phone calls asking, I am absolutely nowhere 😡😡😡

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This message was authored by: MarkGoldsmith

Re: Termination fees

Posted by a Superuser, not a Sky employee. Find out more

@Mickey67 wrote:

Sky let me down "BIG TIME" and so I recently jumped ship and signed up for EE.  EE are paying my termination fee of £133.44 BUT! They require an invoice from Sky which I have BUT! It does not have my full home address on which is an EE requisite.  Obtaining this small item is like pulling teeth.  After numerous phone calls asking, I am absolutely nowhere 😡😡😡


Sky typically won't provide anything other than the standard bill. (Most providers are like this as they are unwilling to take the time to deal with these custom requests as most providers switching credit schemes have different criteria).

 

 

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This message was authored by: Mark39

Re: Termination fees

Posted by a Superuser, not a Sky employee. Find out more

@Mickey67 wrote:

Sky let me down "BIG TIME" and so I recently jumped ship and signed up for EE.  EE are paying my termination fee of £133.44 BUT! They require an invoice from Sky which I have BUT! It does not have my full home address on which is an EE requisite.  Obtaining this small item is like pulling teeth.  After numerous phone calls asking, I am absolutely nowhere 😡😡😡


A downloaded pdf copy of your bill should include your full address. Mine does.

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