Hi @Joanne4444
You need to clear your balance in full and allow time for this to clear in Sky's account as well as set up a new continuous payment method before sky will restore services. See: https://www.sky.com/help/sky-tv/sky-tv-stream/account-and-billing-sky-stream/bills-and-payments-sky-...
If you have done both of these follow the guidance in the "viewing still not restored" section in that article.
Failing that you will need to speak to sky as we are fellow customers here on the community, although they generally don't interact if there is an outstanding balance.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
