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Discussion topic: Credit refund

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Avatar for Chepstow22
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This message was authored by: Chepstow22

Message posted on ‎06 Mar 2025 08:24 AM

Credit refund

Will my account credit be paid back into my account as i have left sky ? 

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎06 Mar 2025 08:32 AM

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

Refunds usually take about 6 weeks from your last day of subscription.

 

If it's been longer than that, we can engage the Sky community messaging team to get your refund progressed.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎06 Mar 2025 10:56 AM

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Chepstow22 
However, if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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