0

Discussion topic: Taken money after cancellation

Reply
This message was authored by Grab1 This message was authored by: Grab1

Taken money after cancellation

I spoke to a person 2 weeks ago and told them I cancelled on 27th October my account of £70.66 was taken out of my bank on 3rd December. I looked at my bill and it appears that from 27th Nov untill 2nd Dec should have been minus 4.90,2.57,1.17,.93 total £9.57 refund plus 70.66 . You need to put £80.23 back in my account please, plus a goodwill payment for all the stress this has caused during cancelation Regards Robert
Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: Taken money after cancellation

Posted by a Superuser, not a Sky employee. Find out more

We're customers here, not Sky personnel. 

 

Because of the way Sky's billing,system works, it's normal initially to be charged beyond the date your services end. Sky will, of course, refund the overpayment from the date your services actually end - normally within 6 weeks  but you can request a manual refund within 5 days, as soon as your Sky account has been recredited.

 

If you wish we can ask Sky's messaging team to contact you here so that you can do that, when your Sky account is in credit (a minus figure).

 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Taken money after cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Grab1 

In addition to the post from @Mark39 you won't get a goodwill payment from Sky as the process is what normally occurs. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion