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Discussion topic: Switching supplier but still get bill

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This message was authored by: flyingbeef

Switching supplier but still get bill

I'm switching supplier that also uses Openreach. I was told that I do not need to contact Sky as they will do it. I still receive a bill for the next month. Can anyone help from Sky?

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This message was authored by: Mark39

Re: Switching supplier but still get bill

Posted by a Superuser, not a Sky employee. Find out more

Yes, but you'll need to call. Have you received a 'sorry you're leaving us' letter from Sky?

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This message was authored by: flyingbeef

Re: Switching supplier but still get bill

Hi Mark, yes I received an email last month saying 'We're sorry to hear you're leaving Sky Broadband and Talk.' but not sure if I got a letter, I'll need to check.

This message was authored by: PandJ2020

Re: Switching supplier but still get bill

Posted by a Superuser, not a Sky employee. Find out more

If you've had confirmation of cancellation then it's likely to be tail-billing.

 

Bills are produced 14 days prior to billing date and are produced as normal until cessation date is passed (which means you can be charged for the whole next month too).

 

The next bill will generate a credit back to cessation.

 

The other provider cannot cancel any TV services if you are expecting them to be cancelled too.

I am just another Sky customer and my views are my own even if you don't like the answers
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