This discussion topic has been answered Discussion topic: How to access billing info online when I didn't previously have a Sky ID?
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Message posted on 10 Aug 2024 04:47 PM
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So my family recently ran into an issue in the past few weeks where the account used to pay our Sky bill had insufficient funds and Sky sent a letter to highlight the issue. Even though money has since been transferred to the account it seems just today we lost access to all our Sky channels. I made a Sky ID account but obviously that process did not include specifying details about our Sky package, so my question is how am I supposed to access Sky account info online when we didn't previously have a Sky ID? I went to sky.com/billinghelp and going through the links there to try to pay a bill brings me to a page with an "unauthorized" error...
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Message posted on 10 Aug 2024 04:53 PM
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If you have created an ID then you need to do this to link your services to it:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on 10 Aug 2024 04:53 PM
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If you have created an ID then you need to do this to link your services to it:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 10 Aug 2024 06:01 PM
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Re: How to access billing info online when I didn't previously have a Sky ID?
Thanks, that seems to have worked! Sadly now I have a different payment problem...the account is with PTSB and they are making us receive a code via SMS to verify stuff but there's a problem with receiving the code for some reason. Of course I know this is something we have to take up with PTSB so I don't expect to find a solution here.
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