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This discussion topic has been answered Discussion topic: How to access billing info online when I didn't previously have a Sky ID?

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This message was authored by: AaronM93

How to access billing info online when I didn't previously have a Sky ID?

So my family recently ran into an issue in the past few weeks where the account used to pay our Sky bill had insufficient funds and Sky sent a letter to highlight the issue. Even though money has since been transferred to the account it seems just today we lost access to all our Sky channels. I made a Sky ID account but obviously that process did not include specifying details about our Sky package, so my question is how am I supposed to access Sky account info online when we didn't previously have a Sky ID? I went to sky.com/billinghelp and going through the links there to try to pay a bill brings me to a page with an "unauthorized" error...


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This message was authored by: caesarome Answer

Re: How to access billing info online when I didn't previously have a Sky ID?

Posted by a Superuser, not a Sky employee. Find out more

If you have created an ID then you need to do this to link your services to it:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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This message was authored by: caesarome Answer

Re: How to access billing info online when I didn't previously have a Sky ID?

Posted by a Superuser, not a Sky employee. Find out more

If you have created an ID then you need to do this to link your services to it:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: AaronM93

Re: How to access billing info online when I didn't previously have a Sky ID?

Thanks, that seems to have worked! Sadly now I have a different payment problem...the account is with PTSB and they are making us receive a code via SMS to verify stuff but there's a problem with receiving the code for some reason. Of course I know this is something we have to take up with PTSB so I don't expect to find a solution here.

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