Switching from sky

[Danielanotarpi]

I've cancelled my sky broadband and tv as my contract was up on the 2 September and was within the 31 days notice. I've got virgin broadband being installed on the 27 August which is after I've paid my final bill to sky. Will thos not interfere with my switch? 

[GD1]

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@Danielanotarpi wrote:

I've cancelled my sky broadband and tv as my contract was up on the 2 September and was within the 31 days notice. I've got virgin broadband being installed on the 27 August which is after I've paid my final bill to sky. Will thos not interfere with my switch? 

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No, as both are on seperate networks so installation of VM won't affect your Sky broadband service which is delivered over the Openreach Network

[Mark39]

2 thngs to consider:

1. On,y 14 days notice is required to cancel broadband, so your Sky service may end before Virgin is activated

2. Billing continues, one month in advance right up to the date your services end. It doesn't take account of your notice period. So another bill may be generated (2 weeks before payment date) before your services end. Sky will expect that bill to be paid.

[Danielanotarpi]

My last bill is 20 August which is before my sky ends on 2 Sept and that's lower as it isn't a full month. That's all I've been told I need to pay.

[PandJ2020]

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@Danielanotarpi wrote:

My last bill is 20 August which is before my sky ends on 2 Sept and that's lower as it isn't a full month. That's all I've been told I need to pay.

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If that bills recognises your cessation date then there should be no further payments required.

The next bill will be generated on 6 September (14 days before payment date) - for which you will no longer be a customer.  So it should be £0...

[kewell]

I would just like to comment about a conversation I had today with a Sky operative. I have been a Sky customer for the past 20 plus years. 
I had an email to tell me that my present contract is due to end shortly so I rang Sky in order to negotiate a new contract. 
I was informed that in order to renew my contract, I would have to pay an extra £45 per month in order to keep what I have at the moment. 
It appears, that if I were a new customer I could have a much cheaper deal. 
This seems to  me that you are penalising  existing customers. Those who have been loyal to Sky for  many years are pushed aside in order to tempt new people.

If this became common knowledge, I am certain Sky would find that people would be put off from taking out a contract in the future. 

[MarkGoldsmith]

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@kewell wrote:

I would just like to comment about a conversation I had today with a Sky operative. I have been a Sky customer for the past 20 plus years. 
I had an email to tell me that my present contract is due to end shortly so I rang Sky in order to negotiate a new contract. 
I was informed that in order to renew my contract, I would have to pay an extra £45 per month in order to keep what I have at the moment. 
It appears, that if I were a new customer I could have a much cheaper deal. 
This seems to  me that you are penalising  existing customers. Those who have been loyal to Sky for  many years are pushed aside in order to tempt new people.

If this became common knowledge, I am certain Sky would find that people would be put off from taking out a contract in the future. 

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It's quite common knowledge that this is where the industry has been going over the past year or so. It's not just Sky whose main priority is attracting new customers rather than retaining old ones.

Clearly the businesses within the industry have their metrics and done their calculations and they know what % of customers keep on top of minimum term expiries and then actively switch.l, how many don't and what profit margin that brings in for them.