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Discussion topic: Switching credit request

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This message was authored by: Louisexox

Switching credit request

I have tried sending an email to sky about a switch credit request and it won't send the email 

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This message was authored by: caesarome

Re: Switching credit request

Posted by a Superuser, not a Sky employee. Find out more

@Louisexox 

Are you sending it to this email

address -  switching credit @sky.uk (all one word without the gap) ?

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This message was authored by: Louisexox

Re: Switching credit request

I have yeah and it just emails me back saying "failure notice,Sorry, we were unable to deliver your message to the following address." I've tried it 3 times and not sure why,I've added all the details I needed and attached the email of my previous internet as a pdf file of the cost of switching over 

This message was authored by: caesarome

Re: Switching credit request

Posted by a Superuser, not a Sky employee. Find out more

@Louisexox 

Does the error message contain any further info on why it is being rejected ?

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This message was authored by: Louisexox

Re: Switching credit request

No it just says that message 

This message was authored by: caesarome

Re: Switching credit request

Posted by a Superuser, not a Sky employee. Find out more

Perhaps leave it 24 hours before trying again ?

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This message was authored by: Louisexox

Re: Switching credit request

I tried last night when I spoke to someone on the phone they said I can do it whenever I tried 3 times last night between 4pm-6pm and then tried again today 2 times and all saying the same thing 

This message was authored by: caesarome

Re: Switching credit request

Posted by a Superuser, not a Sky employee. Find out more

I know I asked this before but you are trying to send it to the email address here highlighted in blue:

 

https://www.sky.com/help/articles/switching-credit-offer

 

Have you made sure it is spelt out correctly and that there is no extra character or an extra dot in it ?

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