Switched to Stream and due a refund

[jdempsey]

Hi there

I recently switched to Stream from Sky Q and I'm owed a refund. Could I get some help to find out when this will be received? 

thanks

[caesarome]

@jdempsey 

Are you a Sky Broadband customer because if you are the credit will be used against the bill for this. If you are not then we can arrange some help via here to get this refunded if you would like ?

[jdempsey]

Hi thank you for getting back to me. No im not a sky broadband customer. 

[caesarome]

@jdempsey 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to jdempsey.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.