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Discussion topic: Switch provider

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This message was authored by: Chief230

Message posted on ‎23 Jul 2026 02:25 PM

Switch provider

I have recently signed up for Sky but couldn't find anywhere to enter details of my current provider, virginmedia.  How do I add these details as VM are saying they will wait for confirmation from Sky before cancelling.

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎23 Jul 2026 03:27 PM

Re: Switch provider

Posted by a Superuser, not a Sky employee. Find out more

@Chief230  If it was broadband there would have been a dropdown menu that VM are in, if it's TV only Sky can't cancel a VM service, that would be up to you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Jen_out_of_Jen

Message posted on ‎23 Jul 2026 03:46 PM

Re: Switch provider

Posted by a Sky employee

Hi @Chief230, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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