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This discussion topic has been answered Discussion topic: Switch from BT whilst still in contract

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This message was authored by: JM2010

Switch from BT whilst still in contract

How will Sky reimburse BT for switching to them whilst still in contract. The advisor who set up my new contract with Sky saud they would pay up to £100 to switch whilst still in contract. How is this done as I am now getting information about paying BT

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This message was authored by: PandJ2020 Answer

Re: Switch from BT whilst still in contract

Posted by a Superuser, not a Sky employee. Find out more

Yes, you have to pay BT.

 

Sky will not (and cannot) pay BT directly.

 

Once paid, you can submit a claim for credit: https://www.sky.com/help/articles/switching-credit-offer

I am just another Sky customer and my views are my own even if you don't like the answers

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This message was authored by: Daniel0210

Re: Switch from BT whilst still in contract

Posted by a Superuser, not a Sky employee. Find out more

@JM2010 

You have to initially pay your old provider. You perhaps need to have a read of Skys advice on one tough switching in this link https://www.sky.com/help/articles/switching-broadband-provider 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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This message was authored by: PandJ2020 Answer

Re: Switch from BT whilst still in contract

Posted by a Superuser, not a Sky employee. Find out more

Yes, you have to pay BT.

 

Sky will not (and cannot) pay BT directly.

 

Once paid, you can submit a claim for credit: https://www.sky.com/help/articles/switching-credit-offer

I am just another Sky customer and my views are my own even if you don't like the answers

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This message was authored by: caesarome

Re: Switch from BT whilst still in contract

Posted by a Superuser, not a Sky employee. Find out more

@JM2010 wrote:
The advisor who set up my new contract with Sky saud they would pay up to £100 to switch whilst still in contract.

They might not have told that correctly as you pay the bill to BT and provide Sky with proof that you have been charged an early termination fee and that you have paid it then they will credit your SDky account with up to £200 for switching broadband and £100 for TV.

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