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Avatar for Sam1788
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Message posted on ‎24 Jun 2026 11:33 AM

Switch crefit

Can anyone help? I have recently switched broadband provider and have received my termination charge amount, but the bill does not contain my address which new provider requires in order to verify and pay my switcher credit. Literally impossible to contact Sky via all the usual platforms.
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Avatar for caesarome
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Message posted on ‎24 Jun 2026 01:04 PM

Re: Switch crefit

Posted by a Superuser, not a Sky employee. Find out more

@Sam1788 

Can you not see the download option here:

 

https://www.sky.com/bill/tv-broadband-talk

 

If you are using a mobile then you need to be in desktop mode before you can see it.

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Message posted on ‎24 Jun 2026 11:37 AM

Re: Switch crefit

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@Sam1788 

 

I believe the downloadable .pdf available through the account section of the Sky website has an address on it.

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This message was authored by: Sam1788

Message posted on ‎24 Jun 2026 11:50 AM

Re: Switch crefit

The pdf i have downloaded only has name and SkyID/account no

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Message posted on ‎24 Jun 2026 11:56 AM

Re: Switch crefit

Posted by a Superuser, not a Sky employee. Find out more

@Sam1788  Try the link below using a web browser only 

 

https://www.sky.com/myaccount/bill


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Message posted on ‎24 Jun 2026 12:06 PM

Re: Switch crefit

I have downloaded the email re the termination charge but no longer appear to have the option to download the ACTUAL bill as a pdf any more 

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This message was authored by: caesarome Answer

Message posted on ‎24 Jun 2026 01:04 PM

Re: Switch crefit

Posted by a Superuser, not a Sky employee. Find out more

@Sam1788 

Can you not see the download option here:

 

https://www.sky.com/bill/tv-broadband-talk

 

If you are using a mobile then you need to be in desktop mode before you can see it.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on ‎24 Jun 2026 01:21 PM

Re: Switch crefit

Thanks to everyone who replied. Issue now resolved via Sky community

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