Suspicious Email - Repayment of Credit Balance

[Daniel0210]

@Dima3 

If you wish, we can escalate your post to Skys Community Messaging Team. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to send out a cheque to your new address.

Let us know on this thread if you wish to do this confirming it's still showing as a credit on your Sky account.

[Dima3]

@Daniel0210 Re-instating my payment method for a refund would be great, thank you for jumping in on this!

[Daniel0210]

@Dima3 
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Dima3]

Thanks so much @Daniel0210 !

[LJB-C]

Thanks @Daniel0210 for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Villan63]

I got the email about the refund but have moved and have no ability to upadte my account details and address for the cheque to be posted out. Thoughts on how this can be achieved please?

[caesarome]

@Villan63 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[arcadeavenger]

Thanks for escalating this @caesarome . We’ve sent @Villan63 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

[Villan63]

Many thanks Caesarome