Subscription payment failed

[DebbieB1979]

Hello. I have seen similar posts but my disney plus payment failed yesterday as I had a new debit card and didnt realise these details were used for disney subscription. I called yesterday and was told I could make payment online today but can't. It seems noone knows how to clear. Can anyone tell me who I can contact as seems wrong this had the potential to impact my credit file when the same day I called to resolve but Sky can't help.

[Coley-W95]

Hi @DebbieB1979  sorry to see that you've been experiencing issues with making a payment for your Disney+ subscription. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141