Hello. I have seen similar posts but my disney plus payment failed yesterday as I had a new debit card and didnt realise these details were used for disney subscription. I called yesterday and was told I could make payment online today but can't. It seems noone knows how to clear. Can anyone tell me who I can contact as seems wrong this had the potential to impact my credit file when the same day I called to resolve but Sky can't help.
Hi @DebbieB1979 sorry to see that you've been experiencing issues with making a payment for your Disney+ subscription. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Unfortunately not sorted. I'm now at a point that I'm going to have to go through to customer retentions to see if they can remove my disney plus from my account altogether so i can take my subscription elsewhere and if not, I will have to leave Sky.
I've never known a company be so hard to make a payment to!
GI've done that and its done no good! I was advised payment would be taken again but this was at my next payment date and that payment is now stuck and hasn't tried to be taken.
Sky should not be offering marketplace subscriptions until they have a way of coping with failed payments. I had no idea my payment coming from a now expired debit card and that this could cause so many issues. I've spoken to dozens of people and wasted hours of my time on calls
Hi there @DebbieB1979, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
I'm having the same problem. My card details changed just as payment was due. I can't seem to find any way of paying my Disney and paramount+ add free upgrade via marketplace despite several phone calls. Did you ever get sorted ?
No. I'm still awaiting a resolution. One failed payment and then the next month payment has got stuck and didn'teven try to be taken. There is no easy way to sort unfortunately
Hi @killy119, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
All complaints are dealt with equally, there's no serious complaint category.
Once received Sky have up to six weeks to resolve a complaint before a deadlock letter can be requested allowing you to take it further.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
4th phone call this morning as payment still not out of account despite being told that it would automatically be billed after 10 days.. It's only £7 in total but I hate having outstanding bills and just want to clear the balance.
the worst thing was that the bank blocked my card automatically as sky market place put through a £0.00 transaction which the bank deemed suspicious. This coincided with my billing date for the Disney and paramount ad free upgrade. The joys of technology. 😡
