Hello. I have seen similar posts but my disney plus payment failed yesterday as I had a new debit card and didnt realise these details were used for disney subscription. I called yesterday and was told I could make payment online today but can't. It seems noone knows how to clear. Can anyone tell me who I can contact as seems wrong this had the potential to impact my credit file when the same day I called to resolve but Sky can't help.
Hi @DebbieB1979 sorry to see that you've been experiencing issues with making a payment for your Disney+ subscription. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Unfortunately not sorted. I'm now at a point that I'm going to have to go through to customer retentions to see if they can remove my disney plus from my account altogether so i can take my subscription elsewhere and if not, I will have to leave Sky.
I've never known a company be so hard to make a payment to!
GI've done that and its done no good! I was advised payment would be taken again but this was at my next payment date and that payment is now stuck and hasn't tried to be taken.
Sky should not be offering marketplace subscriptions until they have a way of coping with failed payments. I had no idea my payment coming from a now expired debit card and that this could cause so many issues. I've spoken to dozens of people and wasted hours of my time on calls
Hi there @DebbieB1979, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
