Subscription cancelled 8 weeks ago and still no refund of credit on account

[Whattheheck]

My subscription was cancelled on 15th April and yet another months payment was taken in May. My account is £57.10 in credit. How do I claim this please? My account payment methods are all still in place 

[caesarome]

@Whattheheck 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent Whattheheck an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.