Streaming tv alert

[Luisa88]

Im receiving alert for not pay streaming tv what i dont use and my broadband is not working but my bills are up ro date

[caesarome]

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@Luisa88 wrote:

Im receiving alert for not pay streaming tv what i dont use 

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Are you saying you have never been a Sky TV customer or that you have cancelled it ?

[Luisa88]

Im sky customer for long years my bill is  always broadband and phone nothing else and is. Showing on dashboard this will send by attachement and my broadband is not working all day

 

[Luisa88]

Ans my next bill is only 19 december

[caesarome]

@Luisa88 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Luisa88.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.